If I ever complain about yachting around the Mediterranean with Madonna, who I just idolized as a child, I should be slapped across the face.
“The thinking was that so long as the British kept our basic documents in their hands and so long as they kept the formal right to change them, changes in our system would be careful and deliberate.”
“We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.”