Never bear more than one kind of trouble at a time. Some people bear three kinds of trouble - the ones they've had, the ones they have, and the ones they expect to have.
“I've become fascinated by the idea that it's really achievable to make two or three small improvements in a week and by the end of the year, it's 150 improvements.”
“I think that the best training a top manager can be engaged in is management by example.”