There have been some friendships lost over this. That's the most difficult for me. I find it very uncomfortable to know that I was at one time close friends with someone, and because of jealousies and misunderstandings and so on, these friendships have dissolved.
I had a husband who, I'm convinced, was an undiagnosed manic depressive. He didn't treat me as if I had a brain - I was just this beautiful little doll he could show off.
More than 20 years on, sustained competition, informed customers and the rapid growth of new technology provide the necessary environment for substantial deregulation.