“We have developed overlays for the keys of the cash registers with the help of the Braille Institute, so that blind crew members can take orders and help our guests.”

“No matter where you are in your life, whatever set of people you're with, it all still breaks down like high school does. You have your social cliques, you have the people you get along with, the people you don't and the people you're ambivalent about. All of the dynamics are still here.”