The fact that it wasn't tells me that we've got a much more fundamental problem of understanding what went wrong, and we've got to figure out what was there. And that's what I call fundamental fault analysis.
“Often I feel that projects overwhelm us when we look at how many hours are involved until completion. But just getting started is usually not that difficult.”
“Rwanda was considered a second-class operation; because it was a small country, we had been able to maintain a kind of status quo. They were negotiating, they'd accepted the new peace project, so we were under the impression that everything would be solved easily.”