“People ask me if my shoes were too small when I was a kid and I say it wouldn't matter how fight my shoes were, I just liked that feeling of them being in there. That's how I started tapping my toes.”
“A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important, but they may not know how to talk about them. It's often called the culture of the organization.”