“But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.”

“I just kind of opened up and said, 'I feel like a rag doll. I have hair and makeup people coming to my house every day and putting me in new, uncomfortable, weird dresses and expensive shoes, and I just shut down and raise my arms up for them to get the dress on, and pout my lips when they need to p”