I don't think it's that strange that a show has sort of a bumpy beginning. It's just part and parcel of the process.
Musicians are there in front of you, and the spectators sense their tension, which is not the case when you're listening to a record. Your attention is more relaxed. The emotional aspect is more important in live music.
Our current identification system is so disjointed that the World Trade Center terrorists had a total of 63 valid driver's licenses between them.

