As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.
Bruce Sutter has been around for a while and he's pretty old. He's thirty-five years old, that will give you some idea of how old he is.
I would say that maybe directors who act as well are easier with actors. I'm not saying that all directors have this, but sometimes you'll come across a director who sort of looks at an actor a bit like a kind of untrained horse that's been let out of the stable, like they might buck him.

