When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
“Sometimes when I get home at night in Washington I feel as though I had been in a great traffic jam.”
“You pass the old L.A. County jail, which is surprisingly beautiful. It's got a handsome stone facade and stately columns. The new L.A. County jail - called The Twin Towers - isn't beautiful at all; it's a stucco panopticon the color of sick flesh.”