I mean, that's kind of what this business is about in some ways. You're trying to make everybody like you. But you can't do that. You can't force everybody - anybody to like you if they're just not willing to do it.
There are certain things I will automate, but when it comes to quality control, I want to keep a very close eye.
It's unfortunate nine years were in between - you can't take that time back; you can't undo it.