The exchange by e-mail is more intimate than conversation - you allow yourself to say things you otherwise wouldn't.
“I like Bill a lot. As Bill is presented, I mean you don't ever see Bill blow her head off? You know? And I think what Quentin has done is he created a monster.”
“A teenager usually wants to try to get people to notice him in some way, to feel like someone gives a damn. Me, all that attention, I just wanted to fade into the background. Be invisible. Disappear.”