“When I got my very first phone call that I'd hit the 'New York Times' list, I had a small rush of 'I've made it!' But the next morning, it occurred to me I didn't know what it was, so I called my agent and asked what being a 'New York Times' bestselling author really meant. He informed me that I was”

“Small- and medium-sized companies do not know what we have to offer and that needs to be changed. We must react just as strenuously on their behalf as we do for larger companies.”