Sometimes, when you have someone behind the counter who's supposed to assist you and help you out, just being completely bored and uninterested - sometimes it's a little bit frustrating, you know?
“If I have the choice of traveling to Russia, India or New Zealand alone for a week for preliminary discussions or to spend that week with my family, I routinely choose my family.”
“But to do this kind of work, you have to be very strong, otherwise you lose your personality, your identity.”