The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.
“Americans have been remarkably devoted to the capacity for belief, to idealism. That's why we get into trouble all the time. We're always viewed as naive.”
“Its highest point was The Worst Journey in the World. Then you see this decline, and this harking back, using the 19th-century form when we're not in the 19th century. That way of writing a book about the world out there - you just can't do it anymore.”