You can't always wait for the guys at the top. Every manager at every level in the organization has an opportunity, big or small, to do something. Every manager's got some sphere of autonomy. Don't pass the buck up the line.
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“Nothing's as easy as it is on a sitcom. Issues that we take care of in 20 minutes on the show can stretch out over years in real families.”
“People think that I must be a very strange person. This is not correct. I have the heart of a small boy. It is in a glass jar on my desk.”