“I often think about how my sons will come to know about September 11th. Something overheard? A newspaper image? In school? I would prefer that they learn about it from my wife and me, in a deliberate and safe way. But it's hard to imagine ever feeling ready to broach the subject without some impetus”

“I personally developed the Academy training program. All our training is based on solid educational principles. We present the material in four training formats: lecture, demonstration, drill, and implementation.”