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Nationality: American Type: Public Servant Born: September 9, 1945 |
“I do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem.”
“We are given to the cult of personality; when things go badly we look to some messiah to save us. If by chance we think we have found one, it will not be long before we destroy him.”