I found I wasn't asking good enough questions because I assumed I knew something. I would box them into a corner with a badly formed question, and they didn't know how to get out of it. Now, I let them take me through it step by step, and I listen.
“And the university's reputation will only continue to grow as stories like Elaine's are spread. Delaware State University's motto 'a past to honor, a future to insure,' couldn't be any more fitting for this transitional period you are going through.”