I found I wasn't asking good enough questions because I assumed I knew something. I would box them into a corner with a badly formed question, and they didn't know how to get out of it. Now, I let them take me through it step by step, and I listen.
“I'm not a nightclub person, but you need to have a social life sometimes.”
“I'm a parent, especially when you've had the intense parenting the way I had. It's all in the bank. It's all in the great experience bank. Those are your secrets. That's the stuff that makes your work rich, that's what you dip into.”