“One of the issues I kept saying to my students is you have to learn to interrupt. When you raise your hand at a meeting, by the time they get to you, the point is not germane. So the bottom line is active listening. If you are going to interrupt, you look for opportunities. You have to know what you”

“Families, particularly, tend to be the ones that you take the most for granted. They seem to slip under the radar, all those important things - it almost becomes second nature to do so.”