“Jane was my wicked stepmother: she was generous, affectionate and resourceful; she salvaged my schooling and I owe her an unknowable debt for that. One flaw: sometimes, early on, she would tell me things designed to make me think less of my mother, and I would wave her away, saying, 'Jane, this just”

“Well, user feedback was excellent. Even when the software didn't work at all, there were few people who were avid users, and there were people who were just sending excellent feedback and excellent ideas.”