My favorite thing about being famous... it's not really as big of a deal as everybody says it is. Being on the road is tough, doing interviews, and all the stuff. It's still pretty tough.
“The one thing I could do was voices and impersonations and weird characters, and there was really no call for that, except on Saturday Night Live.”
“Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues.”