I can spend 10 to 15 minutes with someone, and they can tell me what they're going through. I may never have gone through that, but I get it on a really deep level.
I don't know why people are so surprised by my live performances. My approach is so simple; every song I sing, every story I tell, every move I make, must move the audience to laughter, tears or inspiration. Otherwise, why should I do it?