If it's free, it's advice; if you pay for it, it's counseling; if you can use either one, it's a miracle.
There was a perception of me, and I earned it because I was really intense, really gruff. I treated certain people poorly at times. It was because of who I was. It was almost my strength. I came in all business. I tried to find ways to fit in with that demeanor, but it's not easy.