“Most of my town hall meetings had always been love fests, and some of my guys used to complain: 'I'd like for somebody to yell at you a bit.'”
“Competitiveness is really what it costs you per man-hour to get you what you want. In other words, there's an education level that plays into the mix and so if it's inexpensive to buy an hour of real good education in places like China versus the U.S., that factors in.”